Managed IT Support

APIONOS Managed IT Support transforms your technology from a daily headache into a strategic asset. We move beyond the traditional “break-fix” model to a proactive approach, where we identify and resolve issues before they disrupt your business.

Our team provides comprehensive infrastructure management, end-user helpdesk support, and robust network security—all for a predictable monthly fee. Whether you need to outsource your entire IT department or augment your existing internal team, we ensure your systems are always on, always secure, and always performing at peak efficiency. We handle the tech so you can focus on growing your business.

24/7 Proactive Monitoring & Response

We utilize advanced remote monitoring and management (RMM) tools to keep a watchful eye on your servers, workstations, and networks 24/7. Our systems automatically detect anomalies—like disk space issues, missed patches, or connectivity drops—allowing our technicians to resolve them often before you even realize a problem existed. We ensure 99.9% uptime reliability for your critical operations.

Cybersecurity & Data Protection

In today’s digital landscape, support isn’t just about fixing computers; it’s about protecting data. Our managed services include a multi-layered security approach: enterprise antivirus, firewall management, automated patch management, and regular data backups. We implement rigorous protocols to safeguard your business against ransomware, phishing attacks, and data breaches.

Experience Block Your Dedicated External IT Department.

With over 15 years of experience supporting businesses across diverse industries, APIONOS integrates seamlessly with your operations. We don’t just act as a vendor; we function as your strategic technology partner. Our certified engineers bring deep expertise in resolving complex technical challenges, while our simplified ticketing system ensures that every user in your organization gets the help they need, exactly when they need it.

We Work with Clients to Create Solutions that Stand the Test of Time.

Sarah Thompson

Operations Director, FinServe Inc.

Before APIONOS, IT issues were a constant distraction. Now, our systems just work. Their response time is incredibly fast, and their proactive maintenance has virtually eliminated unexpected downtime. It feels like having an in-house team at a fraction of the cost.

Frequently Asked Questions

What exactly is included in "Managed IT Support"?

Our standard package includes 24/7 remote monitoring, helpdesk support for your employees, patch management, antivirus/security management, and regular data backups. We customize plans to fit your specific needs.

How fast is your response time?

We adhere to strict Service Level Agreements (SLAs). For critical, business-stopping issues, we typically respond within 15–30 minutes. For routine helpdesk tickets, we aim for same-day resolution.

Do you provide on-site support or is it all remote?

We offer a hybrid model. While 90% of IT issues can be resolved remotely for faster service, we can deploy technicians to your office for hardware failures, setups, or complex network issues that require a physical presence.

How is the pricing structured?

We operate on a predictable, flat-rate monthly subscription model based on the number of users or devices (endpoints) you have. This means no surprise bills when things break—our incentive is to keep your systems running perfectly.

Can you work with our existing IT team?

Absolutely. We offer "Co-Managed IT" services where we handle the backend infrastructure, security, and monitoring, freeing up your internal IT staff to focus on strategic projects and immediate in-office user needs.